Knowledge Base

 

Explore the NovoServe Knowledge Base for easy-to-follow guides, troubleshooting tips, and FAQs on account management, network connectivity, server setup, and more. Get answers fast and keep your infrastructure running smoothly.

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Topics

Network Infrastructure

Hardware Issue

Tutorials

Dedicated Server

Customer Support

Sales

Finance

Legal

All Topics

Tutorial How to Reboot Your NovoServe Dedicated Server?

Hardware Issue What Does the Temperature Warning Email Mean?

Hardware Issue What Does the Replace Disk Email Mean?

Server, Hardware Issue What Does the Disk Warning Email Mean?

Finance What Are the Payment Timlines?

Finance What Are NovoServe's Bank Account Details?

Finance Will I Be Charged VAT on My Invoice?

Finance How Does NovoServe Send Invoices?

Finance How Can I Dispute My Invoice?

Finance How to Cancel My Servers with You?

Finance Can I Receive My Invoice by Regular Post?

Finance Can I Buy Servers Directly with Credit Card or Crypto?

Finance Are My Servers Automatically Renewed?

Sales Do You Have an Affiliate Program?

Sales Do You Have an Dedicated Server Reseller Program?

Sales May I Use Your Logo or Marketing Materials on My Website?

Sales Do You Offer Discounts on Longer Billing Cycles?

Support What Are the Hourly Support Rates?

Support What Is the Availability of Your Support Team?

Support How to Contact Your Customer Support Team?

Support Do You Offer Any Response Time Guarantees?

Server Do Your Dedicated Servers Provide DDoS Protection?

Legal Do You Provide DMCA-Ignored Or Bulletproof Hosting Services?

Legal Is Port 25 Blocked by Default for Email on Your Servers?

Legal Where Can I Read Your Acceptable Use Policies (AUP)?

Legal Does NovoServe Have Terms of Service?

Legal What Timeframe Do I Have to Resolve an Abuse Case?

Legal What Is Your Policy on Adult Content Hosting?

Legal What Is the Response Time of Abuse Tickets?

Legal Do I Need to Do Know Your Customer (KYC) Or Business (KYB) Verification?

Sales, Legal How Do NovoServe's Contracts Work?

Legal May I Use a Server for Filesharing or Media Streaming Purposes?

Legal May I Use a Server for Crypto Purposes?

Legal How Do I Report Abuse (Copyright, Hacking, and More)?

Tutorial How to Use the NovoServe Public API?

Tutorial How to Set Up Direct IPMI Access?

Tutorial How to Set Up rDNS (PTR records)?

Tutorial How to Configure LACP on Windows Server 2016 or Windows Server 2019?

Tutorial How to Configure LACP on Ubuntu 18.04 and Ubuntu 20.04?

Tutorial How to Configure LACP on Ubuntu 16.04?

Tutorial How to Configure LACP on CentOS 7?

Sales, Server Do You Offer an Hardware Replacement Guarantee?

Sales, Server What Kind of Dedicated Servers Do You Provide?

Sales, Server What Is the Delivery Time of Your Server?

Network, Server What Are the Options for Private Networking and Interconnects?

Sales, Server Can I Resell Your Dedicated Servers?

Sales, Server Is There A Money Back Guarantee?

Sales, Server Is It Possible to Upgrade the Hardware of My Server?

Sales, Server Is It Possible to Upgrade the Bandwidth of My Server?

Network, Server How Much Do You Charge for Bandwidth Overage?

Network, Server How Can I Test Your Network?

Support, Legal Do You Offer Any Service Levels (SLA)?

Support, Server Which Operating Systems Do Your Dedicated Servers Support?

Finance What Payment Methods Do You Accept?

Network What Are the Available Bandwidth Types?

Network What Are The Locations (Data Centers) to Choose From?

Network, Server Deploying Servers Across Multiple NovoServe Data Centers

Network What Is Unmetered (Flat Fee) Bandwidth?

Network What Is Your Policy of IP Addresses?

Network How to Report Network Performance Issues?

Network What Transit Providers and Peers Does NovoServe Connect with?

Network Can I bring my own IP addresses (BYOIP) and announce them with NovoServe?

Network, Server Do You Offer an Uptime Guarantee?

Network What Is Your Peering Policy?

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