Our payment terms differ for new orders and service renewals:
New Services: When you place an order for a new service, the first invoice is based on prepayment. The service will be activated after the invoice is paid.
Service Renewals: All subsequent invoices for the renewal of existing services have a 14-day payment term.
What's on Your Invoice?
Every invoice you receive from NovoServe will clearly include the following information:
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Your customer details.
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A description of the services being charged, including the service period.
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Our company details (address, VAT registration number, bank details).
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Your VAT registration number, if applicable.
How We Handle VAT
VAT (Value Added Tax) is applied based on your customer status and location:
For Business Customers: If you have provided a valid VAT registration number and are located outside the Netherlands, we do not charge VAT.
For Private Customers (Individuals): If you did not submit a valid VAT registration number and are located within the European Union, we are required to charge VAT.