If you do not agree with an entire invoice or a specific charge on it, you have the right to formally dispute it, meaning that you can postpone the payment of the disputed amount.
To initiate a dispute, you must inform our Customer Care team within 14 days after receiving your invoice. You can do this by creating a Customer Care ticket in the portal.
Once your dispute is received, our Customer Care team will investigate the issue and communicate with you to resolve the situation.