To ensure a clear and predictable billing process, NovoServe follows a standard timeline for all service renewal invoices.
On your service's renewal date, we automatically create the invoice for the upcoming billing period (typically the next month).
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The invoice is sent to your registered email address.
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It is also immediately available for viewing and download in the NovoServe Client Area.
Every renewal invoice has a 14-day payment term. The specific due date is clearly stated on the invoice document. It is crucial to pay your invoice in full within the 14-day payment term to ensure your services remain active.
You can view your total open balance and pay your invoices at any time through the Client Area.
If the full amount has not been paid within the term, you risk having your services suspended. In the event of a suspension due to non-payment, servers may be physically removed from our racks, which will result in the permanent loss of all data.
To avoid any service interruption, please ensure your payments are made on time.