Is There A Money Back Guarantee?

by Sjoerd van Groning | Sep 29, 2025

NovoServe does not offer a money-back guarantee on our dedicated server solutions.

Our business model is focused on providing high-performance, enterprise-grade infrastructure where stability and long-term reliability are paramount. Instead of a trial period with a money-back option, we focus on ensuring the quality and performance of our services from the very beginning.

While we do not have a money-back guarantee, we do provide:

Uptime Guarantees: We stand by the reliability of our infrastructure. We offer robust uptime guarantees as detailed in our official Service Level Agreement (SLA).
Pre-Sales Consultation: Our expert sales team is available to consult with you before any purchase to ensure the server configuration you choose is a perfect fit for your technical and business requirements.

For detailed information on our service commitments, please review our Service Level Agreement.

About the author

Sjoerd van Groning

Sjoerd van Groning brings a multidisciplinary technical background to his role as Product Manager at NovoServe. With deep experience spanning network architecture, server infrastructure, and application hosting (including previous leadership at software firm Phusion), Sjoerd understands the full IT stack—from the physical fiber layer to the application runtime. His expertise lies in translating complex operational requirements into robust hardware designs, ensuring that bare metal configurations are engineered to support specific software workloads. Sjoerd focuses on the intersection of engineering constraints and system performance, designing infrastructure that is technically sound and built for scale.