Our technical support team is responsible for hardware and network-related issues. They are available 24 hours a day, 7 days a week (24/7). Every dedicated server that you order with NovoServe comes with default support and our standard SLA.
For additional service levels, you can upgrade to a paid Service Level Agreement (SLA). If you would like to learn more about our service levels before placing an order for your dedicated servers, please don't hesitate to contact us via website live chat, email, and many other channels.