What Are the Hourly Support Rates?

by Daniel Paulini | Oct 1, 2025

Technical support is provided and invoiced on an hourly support rate basis, except for the support-related services which are defined as ‘free of charge’ support.

Our hourly support service charges are...

During business hours: €90.00

Outside business hours: €180.00

Business hours are defined as 08:30 to 17:00 CET/CEST, Monday through Friday, except for public holidays.

For detailed information, refer to our Service Level Agreement or simply contact us via live chat, email, or other methods.

LEGAL DOCUMENTS

About the author

Daniel Paulini

Daniel Paulini is a hands-on Service and Delivery Manager with a deep background in system administration and technical support. Having worked with complex environments at major tech businesses, he specializes in the practical side of hosting—from diagnosing hardware issues in the data center to troubleshooting Linux and Windows configurations. Daniel combines this technical rigor with direct customer engagement, using his expertise to resolve real-world hosting challenges and ensure stable, high-performance infrastructure.

Topics: Support