Technical support is provided and invoiced on an hourly support rate basis, except for the support-related services which are defined as ‘free of charge’ support.
Our hourly support service charges are...
During business hours: €90.00
Outside business hours: €180.00
Business hours are defined as 08:30 to 17:00 CET/CEST, Monday through Friday, except for public holidays.
For detailed information, refer to our Service Level Agreement or simply contact us via live chat, email, or other methods.