Technical support is provided and invoiced on an hourly support rate basis, except for the support-related services which are defined as ‘free of charge’ support.
Our hourly support service charges are:
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During business hours: €90.00
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Outside business hours: €180.00
Business hours are defined as 08:30 to 17:00 CET/CEST, Monday through Friday, except for public holidays.
For detailed information, refer to our Service Level Agreement.