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Security and Compliance
Infrastructure You Can Trust, Security You Can Verify
At NovoServe, we provide you infrastructure built on a foundation of uncompromising information security and compliance. Whether you are scaling an adtech platform, deploying AI models on GPU clusters, or managing sensitive fintech data, your infrastructure provider must be your strongest security link. We don’t just host your data; we protect your business resilience, your reputation, and your compliance posture.
Your customers and stakeholders demand proof of cybersecurity maturity. Our ISO/IEC 27001:2022 certification serves as independent verification that our infrastructure, data handling, and operational workflows meet the highest global standards. By partnering with NovoServe, you gain a compliant, rock-solid foundation that satisfies strict regulatory requirements, eliminates third-party risk concerns, and accelerates your own audit processes.
Trusted by 500+ global B2B innovators across highly regulated industries. From fintech and healthcare to fast-scaling SaaS providers, hosting companies, and MSPs, the world's most demanding businesses rely on us. We own and operate core infrastructure components across fully ISO-certified data centers, ensuring that your dedicated servers and network connectivity run in an environment where security is integrated into every rack, switch, and protocol.
ISO-certified IaaS provider
We align every security measure, physical control, and operational process with globally recognized frameworks to guarantee a robust, secure, and trustworthy environment. The International Organisation for Standardization (ISO) 27001:2022 is the world’s premier international standard for Information Security Management Systems (ISMS). This certification proves that an organization has a systematic, continuous approach to managing risks associated with data security.
Our rigorous certification process was assisted by the compliance experts at Beyond Ideas. It encompassed an exhaustive audit of our organizational security policies, personnel security protocols, physical and environmental data center security, systems and network architecture, and business continuity management. For our bare metal server hosting clients, this means complete peace of mind.
Questions about our Information Security?
Want to build with NovoServe but need to review our security posture? We believe in total transparency. Our compliance team is ready to provide the documentation you need to satisfy your stakeholders and complete your vendor assessments.
The 4 pillars of our security framework
Our Mission
Empowering your growth with secure, innovative Infrastructure-as-a-Service (IaaS). At NovoServe, our highest priority is achieving and maintaining the stringent uptime service levels agreed upon with our customers. We view Security and Compliance not as obstacles, but as essential conditions for quality service delivery. Our information security management is designed to ensure absolute data integrity while serving as an enabler for reliable, high-performance, and innovative ways of working.
Our Principles
Low risk appetite, maximum operational maturity. We translate your core business priorities into strict confidentiality, integrity, and continuity requirements. NovoServe operates with a low risk-appetite model, meaning our security controls are continuously tested and optimized to prove their effectiveness. We actively listen to our internal and external stakeholders, ensuring that the evolving compliance needs of your specific industry are fully integrated into our long-term security strategy.
Our Security Organization
Dedicated leadership for continuous oversight. A world-class Information Security Management System (ISMS) requires clear ownership. Our Chief Information Security Officer (CISO) is responsible for enforcing our strict Information Security policies, providing internal support, and constantly reporting on threat landscapes. Working alongside, our Privacy Officer (PO) develops and monitors our data privacy frameworks, acting as the primary point of contact for compliance issues and ensuring your end-user data remains strictly protected.
Our Risk-Based Management
Proactive mitigation through continuous data and system classification. Information security is an ongoing journey, not a destination. NovoServe utilizes a strict risk-based approach to identify and catalog our most critical data assets, processes, and infrastructure systems. By mapping and classifying these assets, we apply precise, documented security layers to mitigate risks before they can impact your operations. We maintain a robust, secure, and trustworthy environment for our global customers.
Request full Information Security Policy
If you would like to know how NovoServe ensures the security and protection of your data and infrastructure, you can request our official Information Security Policy.