NovoServe Knowledge Base – Guides for Network & Dedicated Server

How to Contact Your Customer Support Team?

Written by Mingzhi Lin | Oct 1, 2025 11:11:26 AM

The most effective and reliable way to contact our support teams is by creating a ticket through NovoServe portals. This ensures your request is logged, tracked, and directed to the correct department for the fastest possible resolution.

Please open a Support ticket if you have a technical issue related to your server's hardware, network performance, or the NovoServe infrastructure.

Please open a Customer Care ticket if your question is about your account, invoices, or other administrative topics.