Our payment terms differ for new orders and service renewals:
New Services: When you place an order for a new service, the first invoice is based on prepayment. The service will be activated after the invoice is paid.
Service Renewals: All subsequent invoices for the renewal of existing services have a 14-day payment term.
Every invoice you receive from NovoServe will clearly include the following information:
Your customer details.
A description of the services being charged, including the service period.
Our company details (address, VAT registration number, bank details).
Your VAT registration number, if applicable.
VAT (Value Added Tax) is applied based on your customer status and location:
For Business Customers: If you have provided a valid VAT registration number and are located outside the Netherlands, we do not charge VAT.
For Private Customers (Individuals): If you did not submit a valid VAT registration number and are located within the European Union, we are required to charge VAT.