At NovoServe, we take all reports of network abuse very seriously. While we do not have a single, fixed response time, our dedicated Abuse Department has a clear process to ensure every report is handled efficiently and effectively.
Every abuse report we receive is logged and immediately enters a triage process. Our team reviews each case and prioritizes it based on the severity and potential impact of the reported activity.
Following our review, each case is handled according to the procedures outlined in our Acceptable Use Policy (AUP) as quickly as possible.